We collect traveler and coordinator information solely to deliver premium transportation services, comply with regulations, and improve the Csilimos experience.
Last Updated
October 1, 2025
These policies apply to every reservation and account relationship. Enterprise agreements may include customized terms that supersede specific sections below.
We collect traveler names, contact details, pickup and drop-off locations, payment information, and ride preferences provided during booking.
We may also collect device information, usage analytics, and feedback when you interact with our website, mobile app, or concierge team.
Trip details are used to coordinate chauffeurs, monitor flights, ensure on-time arrivals, and deliver hospitality-focused experiences.
We leverage aggregated data to improve routing, safety, and service quality. Personal data is never sold to third parties.
We share information with vetted partners such as payment processors, airport authorities, and dispatch technology providers solely for service delivery.
All partners are contractually required to protect data confidentiality and comply with applicable privacy regulations.
Csilimos uses encryption, multi-factor authentication, and monitored infrastructure to secure personal data.
Ride data is retained for up to seven years to support compliance, billing, and client reporting; personal data can be anonymized upon request.
Clients may request access, updates, or deletion of personal data by contacting privacy@csilimos.com.
We comply with GDPR, CCPA, and applicable state privacy laws. Verification may be required before fulfilling a data request.
Need Clarification?
Reach out if you require custom contract language, compliance documentation, or clarification on any policy.
