How we handle personal data and ride information.

We collect traveler names, contact details, pickup and drop-off locations, payment information, and ride preferences provided during booking.

We may also collect device information, IP address, cookie identifiers, and usage analytics when you interact with our website or concierge team.

Trip details are used to coordinate chauffeurs, monitor flights, ensure on-time arrivals, and deliver hospitality-focused experiences.

We leverage aggregated data to improve routing, safety, and service quality. Personal data is never sold to third parties.

We use cookies and similar technologies for security, site functionality, and to understand how our site is used. The third-party tools active on our site are:

Google Analytics 4, deployed through Google Tag Manager — measures site usage, traffic sources, and conversions.

Vercel Analytics — privacy-conscious, aggregate measurement of site traffic and performance.

RB2B — identifies the company/organization associated with business visitors to support B2B outreach. It loads only after you grant marketing consent.

First-party attribution cookies: when you arrive from an ad or campaign link, we store campaign identifiers (such as UTM tags and ad click IDs) in a first-party cookie so we can measure which campaigns lead to bookings.

You can manage analytics and marketing cookies at any time through our consent banner, or through your browser settings. We apply Google Consent Mode, and in regions that require opt-in (the EEA, UK, and Switzerland) these cookies stay off until you accept.

We share information only with vetted providers that process data on our behalf to deliver the service: Stripe (payment processing — card details are handled by Stripe and are not stored on our servers), Supabase (account authentication and secure storage of booking data), Microsoft 365 (transactional and concierge email), and the analytics providers named above.

We also share trip details with chauffeurs, dispatch technology providers, and airport authorities solely as needed to fulfill a booking. All providers are contractually required to protect data confidentiality and comply with applicable privacy regulations.

CSI Limos uses encryption, multi-factor authentication, and monitored infrastructure to secure personal data.

Ride data is retained for up to seven years to support compliance, billing, and client reporting; personal data can be anonymized upon request.

Clients may request access, updates, or deletion of personal data by contacting privacy@csilimos.com.

We comply with GDPR, CCPA, and applicable state privacy laws. Verification may be required before fulfilling a data request.