Booking Support

Step-by-step guidance for new reservations.

Whether you're planning a single transfer or an executive roadshow, these best practices keep the process smooth.

Contact ConciergeCall Dispatch
Resources

Guidance curated for coordinators and travelers.

Use these playbooks to keep every ride on schedule and in compliance with your organization’s standards.

Before You Book

Gather the essentials so our dispatch team can stage the perfect vehicle and chauffeur.

  • •Passenger names, mobile numbers, and any VIP preferences
  • •Pickup/drop-off addresses with venue access notes
  • •Flight numbers or event agendas for accurate timing

During the Reservation

Use your preferred channel—portal, concierge desk, or integrations—to submit details securely.

  • •Portal booking: Choose vehicle class, add stops, and assign cost centers
  • •Concierge desk: Email itineraries for complex multi-stop programs
  • •API integrations: Sync reservations from Concur, Navan, or custom tools

After Confirmation

Receive proactive updates and communicate adjustments directly with our team.

  • •Trip confirmations include chauffeur name, vehicle, and contact number
  • •Real-time status updates via email and SMS at key milestones
  • •Modify pickup time or location up to 12 hours out without fees

Quick Actions

Get the help you need in minutes.

Our team monitors all channels around the clock. Choose the path that fits your workflow.

Schedule a Concierge CallWalk through an upcoming program with our booking specialists.Download Booking ChecklistShare with coordinators to keep every detail aligned.