Client Help Center

Concierge support whenever your itinerary shifts.

Use these resources to coordinate rides, reach dispatch, and resolve day-of-travel needs. Our concierge desk is staffed 24/7.

Contact ConciergeCall Dispatch
Resources

Guidance curated for coordinators and travelers.

Use these playbooks to keep every ride on schedule and in compliance with your organization’s standards.

Immediate Assistance

Get in touch with our dispatch and concierge teams when you need real-time updates or adjustments.

  • •Call concierge: 516-559-7630 (press 1 for live dispatch)
  • •Text updates: Reply to your ride confirmation SMS for changes
  • •Email: support@csilimos.com (monitored continuously)

Account Management

Executive assistants and coordinators can access our portal for comprehensive trip visibility.

  • •Book, modify, or cancel rides online in seconds
  • •View live chauffeur locations on the day of travel
  • •Download receipts and trip history for expense reporting

Safety & Security

Passenger safety protocols meet or exceed TLC and USDOT standards across every market we serve.

  • •Chauffeurs background-checked annually with driving reviews
  • •Vehicles inspected daily with onboard safety kits
  • •Two-way communication with dispatch throughout every ride

Quick Actions

Get the help you need in minutes.

Our team monitors all channels around the clock. Choose the path that fits your workflow.

Open Support TicketDocument a service request or share feedback with leadership.Call DispatchReach our live operations desk for changes within four hours of pickup.