Support FAQ

Answers to the questions coordinators ask most.

If you don't see your answer here, reach out anytime—we respond within minutes during operating hours.

Resources

Guidance curated for coordinators and travelers.

Use these playbooks to keep every ride on schedule and in compliance with your organization’s standards.

Core service expectations across every reservation.

•How far out should I book? — Airport transfers: 12 hours; events & multi-vehicle: 7 days.
•Do you accommodate last-minute requests? — Yes, call dispatch; we'll confirm availability within 15 minutes.
•Can I request a favourite chauffeur? — Absolutely. Add the request when booking or email your concierge.

Transparent pricing keeps finance teams informed.

•Do rates include gratuity? — Gratuity is optional and fully customizable per trip or per account.
•How are tolls and parking handled? — Actual costs are added to the final invoice with receipts attached.
•Can we receive consolidated invoices? — Yes, weekly or monthly summaries grouped by department or cost center.

Key guidelines that keep every ride running smoothly.

•What is your wait-time policy? — Airport rides include 30 minutes; hourly charters include continuous standby.
•How do cancellations work? — See our cancellation policy for lead times by service type.
•Are pets allowed? — Service animals always; other pets with advance notice and protective coverings.

Quick Actions

Our team monitors all channels around the clock. Choose the path that fits your workflow.